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New York policy

A10796: Prohibits state agency hotlines from relying exclusively on automated answering systems

NY Assembly · Sponsor Charles Fall

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Jurisdiction
New York State
Applies to
New York State (proposed)
Effective
April 1, 2026

What it requires

Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.

ny-stateassemblylegislationbill

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