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New York policy

A10236: Relates to enhanced customer service standards and compliance framework for utility customer assistance operations

NY Assembly · Sponsor Catalina Cruz

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Jurisdiction
New York State
Applies to
New York State (proposed)
Effective
February 12, 2026

What it requires

Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.

ny-stateassemblylegislationbill

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